EUROPEAN PROFILES S.A

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TITLE OF PROJECT

QUALEG: Quality of Service and Legitimacy in eGovernment

Country:

EU Member States

Project Period:

2/2004-01/2006

Project Value:

€ 2.800.620

No of Staff Provided:

12

Origin of Funding:

IST Framework

Name of Client:

EC

Description of Project:

QUALEG aims at enabling Local Governments to manage their policies in a transparent and trustable way. It will provide the means to measure the performance of services Local Governments offer, to assess the satisfaction of Citizens and to re-formulate policy orientations on such elements with the participation of Citizens.

During the project the partners will:

  • Develop monitoring mechanisms for unified measurement of performance of governmental services implemented as a combination of Web Services and workflows (both based on legacy information systems and eProcedures).
  • Introduce semantics in eGovernment Web Services and Workflows in order to make them accessible by knowledge management tools.
  • Support the participation of Citizens in policy evaluation and formulation and feed the debates with a Policy Evaluation Scorecard that combines indicators relating to citizens' expectations, service performance and citizens' satisfaction. This will enable conducting well motivated debates linking policy orientations, policy action plans and related government services

The results of the QUALEG Project will be :

  • A"Policy Lifecycle Management" Software Solution targeting local governments willing to reinforce local democracy by involving citizens in policy evaluation and formulation and by being transparent on quality of public municipal services. Proposed as an Open Source solution, it will be the vector of commercial services to local governments
  • A Methodology for "Policy Evaluation & Orientation in the eGovernment era". It will emphasise transparency and trustability.
  • Innovative Technologies will have been developed as key enabling blocks for the development of the "Policy Lifecycle Management" software solution

Services Provided:
  • Local Project Management
  • Technical Development of S/W components for the IT platform
  • Participation in dissemination and exploitation activities

Name of Partners:
  • SQLI
  • GL 2006 Europe
  • Associazione Impresa Politecnico
  • Associazione Impresa Politecnico
  • Ecole des Hautes Etudes Commerciales
  • Business Flow Consulting
  • City of Nantes
  • City of Saarbrucken
  • Stowarzyszenie "Miasta w Internecie"
  • Technion - Israel Institute of Technology
  • City of Tarnow